Delivery Policy

We are a local Dunedin florist and we deliver locally only. All orders are hand-delivered by us or by our local courier — we do not ship flowers nationwide.

Where we deliver

We deliver throughout Dunedin city and the following surrounding areas:

• Roslyn, Māori Hill, Belleknowes, Mornington, Kaikorai, Wakari, Halfway Bush
• Dunedin central city, North Dunedin, North East Valley, Opoho, Pine Hill
• South Dunedin, Caversham, St Clair, St Kilda, Musselburgh, Green Island
• Ravensbourne, Port Chalmers and West Harbour
• Macandrew Bay and Portobello (Otago Peninsula)
• Mosgiel, East Taieri and Wingatui
• Brighton

Delivery is limited to the postcodes covered by these areas. If your delivery address falls outside our delivery zone, no delivery options will appear at checkout. You are welcome to place your order for collection from our Roslyn shop instead, or contact us to see what we can arrange.

Delivery days and times

Deliveries are made Monday to Friday. We do not deliver on weekends or public holidays as standard, but weekend deliveries can be arranged on request — please get in touch before placing your order. After-hours deliveries are available by appointment.

Deliveries are made throughout the day between approximately 9am and 5pm. We cannot guarantee a specific delivery time, though you are welcome to note a preferred window at checkout and we will do our best to accommodate it.

Same-day delivery

Orders placed before 2pm, Monday to Friday, are delivered the same day.

Orders placed after 2pm, or at any time over the weekend or on a public holiday, will be delivered on the next available delivery day.

If you need delivery on a specific future date, please enter it in the delivery date field at checkout.

Delivery charges

Free delivery on orders over $100.

For orders under $100, the delivery cost varies depending on the area being delivered to — addresses further from our Roslyn shop, such as Mosgiel, Port Chalmers, Portobello and Brighton, cost a little more to reach than central Dunedin suburbs.

Your exact delivery cost is calculated automatically once you enter the delivery address, and is confirmed at checkout before you pay. Nothing is charged until you complete your order.

Delivering to businesses, hospitals and rest homes

For deliveries to a workplace, hospital, rest home or school, please include the recipient's full name plus any ward, room, department or company name. Deliveries to these addresses are left at reception or with staff, which we treat as successful delivery.

For funeral and service deliveries, please order at least one working day ahead where possible, and include the name of the deceased, the funeral home or venue, and the service time.

If nobody is home

Fresh flowers do not do well waiting outside, so if the recipient is not home we will:

1. Leave the flowers in a safe, sheltered spot at the address (out of direct sun and wind), and notify the sender or recipient; or
2. Where there is no suitable spot, leave a card and contact the sender to arrange redelivery.

If a redelivery is needed because nobody was available and no safe place was available, a second delivery fee may apply.

Address accuracy

Please double-check the delivery address, recipient name and contact phone number before completing your order. We deliver to the address as entered. If an order is delivered to an incorrect address supplied by the customer, we are not able to offer a refund, and a further delivery fee will apply to send a replacement.

If you spot a mistake, call us on 03 477 7061 as soon as possible and we will correct it if the order has not yet left the shop.

Substitutions

Our flowers are seasonal and fresh, so occasionally a particular stem or colour is unavailable. Where that happens we substitute flowers of equal or greater value, keeping to the style, colour palette and overall look of the arrangement you ordered.

Delays

Very occasionally weather, road closures or unusually high demand (Valentine's Day and Mother's Day in particular) may delay a delivery. We will contact you if we expect your order to be affected.

Questions

The Flower Shop Roslyn 304 Highgate, Roslyn, Dunedin 9010 Phone: 03 477 7061 · After hours: 027 357 6985 Email: info@flowershoproslyn.co.nz Shop hours: Monday 10am–4pm, Tuesday to Friday 9am–4pm